Product Return Policy

Product Return Policy

  • Friday, Nov 11, 2016
  • by stogietv, 150 Views


YOU MUST BE AGE 21 OR OLDER. NO EXCEPTIONS. does not sell tobacco related products to anyone under the age of 21, nor do we sell cigarettes. Cigars and Tobacco products on this website are not intended to be purchased by anyone under the age of 21.

RETURNS POLICIES is committed to delivering a High Quality product that match our promise of Quality & Consistency.

If you have any questions or feedback on our products, please call our offices at (857) 228-8414 or CONTACT US ONLINE.

We will deliver every item on our website and sales outlets as fast as possible. There will be times when we will not be able to provide certain items due to circumstances beyond our control. Our representatives will be more than happy to suggest other items of like quality and value. reserves the right to substitute cigars of equal or higher value due to availability.

We also reserve the right to limit amounts and quantities of any order. Most recent published price prevails. Prices and promotions are valid for 30 days. does not sell to retailers, nor does it otherwise, sell or ship on a wholesale basis. All items sold by are intended for personal consumption by its customers and resale, thereof, is strictly prohibited.

We will gladly refund original shipping under the following situations:
1. You have received defective merchandise.
2. We accidentally shipped you the wrong item.
3. Your cigars were damaged on their way to you.

1. Call our Corporate Offices at (857) 228-8414, Monday – Friday 9 am – 6 pm EST.
2. Our Customer Care team will provide you with a Return Authorization number.
3. Our Customer Care team will process a USPS Return Shipping Label for you.
4. Next you will receive your Return Shipping Label(s).
5. Mail or take the package to any USPS authorized shipping location.
6. We will track your package and process your new order or refund upon receipt.